PRIVACY POLICY

Privacy Policy 🔒


At Festvio, we value your trust and are deeply committed to protecting your personal data. This Privacy Policy outlines how Festvio ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our store or make a purchase.

1. Information We Collect & How We Use It 📦

When you interact with Festvio, we collect information necessary to fulfill your orders and enhance your shopping experience:

Category Information Collected Purpose of Use
Order & Account Data Full Name, Shipping/Billing Address, Email, Phone Number Order processing, shipping fulfillment, and customer support updates.
Technical & Device Data IP Address, Browser Type, Time Zone, Cookie Identifiers Website optimization, fraud prevention, and user experience analytics.
Marketing Data Email Address, SMS Consent, Product Preferences Sending new drops, seasonal sales, and style updates (Consent required).

2. Consent & Your Control ✅

How We Obtain Your Consent

  • Transactional Consent: When you provide personal information to complete a purchase, verify a payment card, or arrange a delivery, we infer that you consent to our collecting and using it for that specific purpose.

  • Marketing Consent: We will explicitly ask for your consent before sending marketing communications (e.g., email newsletters or SMS promos).

How to Withdraw Consent

You can change your mind at any time!

  • Opt-Out: Click the "Unsubscribe" link at the bottom of any Festvio marketing email.

  • Direct Request: Contact us directly at support@festvio.com to remove your details from our marketing list.

3. Shopify Platform & Payment Security 🛒

Our store is hosted on Shopify Inc., which provides us with the secure online e-commerce platform to sell our products to you.

  • Data Storage: Your personal data is stored securely behind Shopify’s firewall, with robust encryption protocols applied to all sensitive information.

  • Payment Processing: All direct payment gateways strictly adhere to PCI-DSS Level 1 Standards (Payment Card Industry Data Security Standard). Your payment credentials are encrypted using SSL technology and are never stored on Festvio’s local servers.

4. Third-Party Services & Global Transfers 🔗

To deliver a seamless shopping experience, we share necessary data with trusted third-party providers (e.g., payment gateways like PayPal/Shop Pay and shipping carriers like DHL/USPS).

  • Independent Policies: We recommend reviewing the privacy policies of these third parties to understand how your information is handled by them.

  • Cross-Border Transfers: If you reside in the EU/UK and purchase from a vendor operating outside your region, your information may be subject to global data transfer regulations and foreign law enforcement access.

5. Data Security 🛡️

We take reasonable precautions and follow industry best practices to protect your personal information:

  • 256-bit SSL Encryption: Protects all sensitive checkout data transmitted over the internet.

  • Continuous Monitoring: System logs and access controls are actively monitored to prevent unauthorized access, alteration, or disclosure.

6. Cookies & Tracking Technologies 🍪

Cookies help us remember your cart items, understand your preferences, and improve page loading speeds.

Here are the essential cookies we utilize:

  • _session_id: Allows Shopify to store session information (referrer, landing page, etc.).

  • _shopify_visit: Persistent for 30 minutes; used by our internal stats counter to record visits.

  • cart: Persistent for 2 weeks; stores information about the items in your shopping bag.

💡 You can choose to disable cookies through your browser settings, though doing so may limit certain features of the Festvio web store.

7. Your Legal Data Rights ⚖️

Depending on your country or state of residence (e.g., GDPR in the EU/UK or CCPA in California), you have the right to:

  • Access the personal data we hold about you.

  • Request Correction of inaccurate or outdated information.

  • Request Deletion of your personal records ("Right to be Forgotten").

To exercise any of these rights, please submit a request to support@festvio.com.

8. Age of Consent 🔞

By using this site, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

9. Policy Updates 🔄

We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to review this page periodically to stay informed about how we safeguard your data.

10. Contact Information 📞

If you would like to access, correct, amend, or delete any personal information we have about you, or if you simply have questions regarding our privacy practices, please reach out to us at:

📩 Email: support@festvio.com

✨ Festvio Customer Support Team