RETURN & EXCHANGES POLICY

Return & Exchange Policy – FESTVIO

 

⏰ Order Cancellation & Changes

Orders may be cancelled or modified within 8 hours of purchase.

To request a cancellation or modification, please contact us at support@festvio.com.

Please include:

  • Your order number
  • The email address used to place the order

After 8 hours, your order may have already entered production and can no longer be cancelled or modified.

👕 Returns & Exchanges

Return & Exchange Eligibility

Items may be returned or exchanged within 14 days of delivery.

To be eligible, items must be:

  • Unworn
  • Unwashed
  • Unused
  • In original packaging
  • With all original tags attached

Returns will not be accepted if items have been worn, washed, damaged, altered, or are missing their original tags.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Customers are responsible for all return and exchange shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery and provide clear photos. Once verified, we will provide a replacement or exchange at no additional cost.

Important Information

Please inspect your order immediately after delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible.

Each order is eligible for one return or exchange request.

Returns and exchanges are not accepted for:

  • Worn, washed, or customer-damaged items
  • Items without original tags or packaging
  • Returns requested after the 14-day return period
  • Clearance, final sale, or customized items (if applicable)

📦 How to Return or Exchange

Step 1 — Contact Us

Email us at support@festvio.com with:

  • Your name
  • Order number
  • Reason for return or exchange
  • Photos (if applicable)

Please do not send your package back to the shipping address unless instructed by our support team.

Step 2 — Prepare Your Package

Pack the item securely in its original packaging with all original tags attached.

Step 3 — Ship Your Return

Send the package using your preferred shipping carrier and provide us with the tracking number.

Step 4 — Refund or Exchange

Once your return has been received and inspected, we will process your refund or exchange according to this policy.

📏 Size Replacement Service

Ordered the Wrong Size?

We’ve Got You Covered.

As all of our apparel is made-to-order (Print-on-Demand), we do not keep physical inventory and cannot offer traditional size exchanges.

To save you the cost and time of returning your item, you do not need to send the original item back.

Simply use our Direct Reship Service to receive the correct size.

Service Rules

Same Design Only

Replacement items must be the same design and color as the original order. Only the size may be changed.

Keep Your Original Item

Feel free to keep it, donate it, or give it to a friend.

Limit

One Reship Fee covers one replacement item.


🛠️ How the Reship Service Works

Step 1 — Purchase the Reship Fee

Select your new size from the dropdown menu on the Reship Fee product page, then purchase one Reship Fee per replacement item.

👉 Link:https://www.Festvio.com/products/reship-fee

Step 2 — Contact Our Support Team

After placing your Reship Fee order, email us at support@festvio.com with:

  • Original Order Number (e.g. #1001)
  • New Reship Order Number
  • Requested New Size

Production & Shipping

Once your Reship Fee payment has been confirmed, your replacement item will be prioritized and sent into production as quickly as possible.

Thank you for supporting our independent Print-on-Demand business.


💌 Contact Us

If you have any questions regarding cancellations, returns, exchanges, refunds, or reshipments, please contact us at:

support@festvio.com