Return & Exchange Policy – FESTVIO

⏰ Order Cancellation & Changes

Orders may be cancelled or modified within 8 hours of purchase.

To request a cancellation or modification, please contact us at support@festvio.com.

Please include:

• Your order number
• The email address used to place the order

After 8 hours, your order may have already entered production and can no longer be cancelled or modified.

👕 Returns & Exchanges

Return & Exchange Eligibility

Items may be returned or exchanged within 14 days of delivery.

To be eligible, items must be:

• Unworn
• Unwashed
• Unused
• In original packaging
• With all original tags attached

Returns will not be accepted if items have been worn, washed, damaged, altered, or are missing their original tags.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Customers are responsible for all return and exchange shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery and provide clear photos. Once verified, we will provide a replacement or exchange at no additional cost.

Important Information

Please inspect your order immediately after delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible.

Each order is eligible for one return or exchange request.

Returns and exchanges are not accepted for:

• Worn, washed, or customer-damaged items
• Items without original tags or packaging
• Returns requested after the 14-day return period
• Clearance, final sale, or customized items (if applicable)

📦 How to Return or Exchange

Step 1 — Contact Us

Email us at support@festvio.com with:

• Your name
• Order number
• Reason for return or exchange
• Photos (if applicable)

Please do not send your package back to the shipping address unless instructed by our support team.

Step 2 — Prepare Your Package

Pack the item securely in its original packaging with all original tags attached.

Step 3 — Ship Your Return

Send the package using your preferred shipping carrier and provide us with the tracking number.

Step 4 — Refund or Exchange

Once your return has been received and inspected, we will process your refund or exchange according to this policy.

📏 Size Replacement Service

Ordered the Wrong Size?

We’ve Got You Covered.

As all of our apparel is made-to-order (Print-on-Demand), we do not keep physical inventory and cannot offer traditional size exchanges.

To save you the cost and time of returning your item, you do not need to send the original item back.

Simply use our Direct Reship Service to receive the correct size.

Service Rules

Same Design Only

Replacement items must be the same design and color as the original order. Only the size may be changed.

Keep Your Original Item

Feel free to keep it, donate it, or give it to a friend.

Limit

One Reship Fee covers one replacement item.

🛠️ How the Reship Service Works

Step 1 — Purchase the Reship Fee

Select your new size from the dropdown menu on the Reship Fee product page, then purchase one Reship Fee per replacement item.

👉 Link:https://www.Festvio.com/products/reship-fee

Step 2 — Contact Our Support Team

After placing your Reship Fee order, email us at support@festvio.com with:

• Original Order Number (e.g. #1001)
• New Reship Order Number
• Requested New Size

Production & Shipping

Once your Reship Fee payment has been confirmed, your replacement item will be prioritized and sent into production as quickly as possible.

Thank you for supporting our independent Print-on-Demand business.

💌 Contact Us

If you have any questions regarding cancellations, returns, exchanges, refunds, or reshipments, please contact us at:

support@festvio.com

Shipping & Delivery 🌍

At Festvio, we proudly deliver to over 200 countries and territories worldwide. Our goal is to bring your favorite fits straight to your doorstep with a smooth, fast, and reliable shipping experience.

⏱️ Processing & Estimated Delivery Times

Every item is carefully prepared and inspected for quality before shipment. Total delivery time equals Processing Time + Transit Time.

📦 Shipping Timeframes by Region

📌 Note for Peak Seasons: During high-demand periods (such as holidays or major collection drops), processing and shipping times may be slightly extended. We appreciate your patience!

✈️ International Shipping & Customs

🌍 Global Coverage

We ship to most destinations worldwide. In the rare event that courier restrictions prevent us from delivering to your address, our team will notify you immediately via email to arrange a full refund or alternative.

💰 Customs, Duties & Taxes

• International orders may be subject to import duties, taxes, or handling fees determined by your local customs authority once the package arrives in your country.

• These additional charges are the responsibility of the recipient.

• Festvio has no control over customs policies and cannot predict what these charges may be. We recommend contacting your local customs office for current rate details before ordering.

🔍 Order Tracking & Delivery Tips

Once your package leaves our warehouse, you will receive a Shipping Confirmation Email containing your tracking link and number.

💡 Good to Know:

• System Updates: Please allow 1–3 business days after receiving your tracking code for the carrier's system to update with live scanning location data.

• Split Shipments: To get your items to you as fast as possible, multi-item orders may occasionally be fulfilled from separate warehouses and arrive in multiple packages. You will receive individual tracking codes for each shipment.

• Address Accuracy: Double-check your shipping address and phone number at checkout. Festvio is not responsible for delayed or undeliverable packages resulting from incomplete or inaccurate address information.

📩 Need Assistance with Your Shipment?

If your tracking hasn't updated in several days or you have questions about your delivery status, we’re here to help!

📧 Contact our Customer Care Team at support@festvio.com with your Order Number, and we’ll track it down for you!