FAQ — Frequently Asked Questions 💬

Have questions? We’ve got answers! Browse through our quick guide below to find what you need.

📦 1. Orders & Tracking

A confirmation email is automatically sent right after checkout.

• Check your Spam/Junk folder first if you don't see it in your inbox.

• Still missing? Reach out to us at support@festvio.com, and we’ll resend it right away.

Once shipped, you’ll receive a shipping confirmation email with your tracking number. 

We process orders fast! If you need to make changes, please email support@festvio.com immediately.

• Before shipping: We will do our absolute best to update your size, item, or address.

• After shipping: Unfortunately, we cannot alter orders or address details once the package is with the carrier.

🚚 2. Shipping & Delivery

Yes, we ship globally! 🌍 Simply enter your address at checkout to view available shipping options and rates.

Our Trusted Carriers:

• 🇺🇸 USA: USPS / UPS

• 🌏 International: DHL / GlobalPost / Local Postal Partners

Delivery times depend on your location and selected shipping method. Estimated delivery dates will be displayed at checkout.

👉 For full timeframe details, please visit our [Shipping & Delivery Policy].

Carriers sometimes mark packages as delivered 1–3 business days prematurely.

1. Please wait 3 business days and check with neighbors or your building manager.

2. If it still hasn't arrived, contact your local carrier first.

3. Need more help? Email us at support@festvio.com — we’ll make sure you're taken care of!

🔄 3. Returns, Issues & Sizing

No worries — we’ve got your back! Email support@festvio.com with:

1. Your Order Number

2. A short description and clear photo(s) of the issue.

We will issue a replacement or refund ASAP!

We want you to love your fit! Please visit our [Returns & Exchanges Page] for step-by-step instructions and full eligibility details.

Check the detailed Size Guide on each product page!

💡 Pro Tip: If you are between sizes or prefer a trendy oversized fit, we recommend sizing up.

💳 4. Payments & Deals

We support all major secure payment options, including:

• Cards: Visa, MasterCard, American Express

• Express Checkout: ShopPay, PayPal, Apple Pay, Google Pay

Yes! We regularly offer deals like Free Shipping on orders $79+ alongside seasonal sales.

✨ Check the announcement bar at the top of our site or subscribe to our newsletter to unlock exclusive offers!

Unlock Fashion Confidence: Find Your Ideal Size and Flatter Fit!

Shipping & Delivery 🌍

At Festvio, we proudly deliver to over 200 countries and territories worldwide. Our goal is to bring your favorite fits straight to your doorstep with a smooth, fast, and reliable shipping experience.

⏱️ Processing & Estimated Delivery Times

Every item is carefully prepared and inspected for quality before shipment. Total delivery time equals Processing Time + Transit Time.

📦 Shipping Timeframes by Region

📌 Note for Peak Seasons: During high-demand periods (such as holidays or major collection drops), processing and shipping times may be slightly extended. We appreciate your patience!

✈️ International Shipping & Customs

🌍 Global Coverage

We ship to most destinations worldwide. In the rare event that courier restrictions prevent us from delivering to your address, our team will notify you immediately via email to arrange a full refund or alternative.

💰 Customs, Duties & Taxes

• International orders may be subject to import duties, taxes, or handling fees determined by your local customs authority once the package arrives in your country.

• These additional charges are the responsibility of the recipient.

• Festvio has no control over customs policies and cannot predict what these charges may be. We recommend contacting your local customs office for current rate details before ordering.

🔍 Order Tracking & Delivery Tips

Once your package leaves our warehouse, you will receive a Shipping Confirmation Email containing your tracking link and number.

💡 Good to Know:

• System Updates: Please allow 1–3 business days after receiving your tracking code for the carrier's system to update with live scanning location data.

• Split Shipments: To get your items to you as fast as possible, multi-item orders may occasionally be fulfilled from separate warehouses and arrive in multiple packages. You will receive individual tracking codes for each shipment.

• Address Accuracy: Double-check your shipping address and phone number at checkout. Festvio is not responsible for delayed or undeliverable packages resulting from incomplete or inaccurate address information.

📩 Need Assistance with Your Shipment?

If your tracking hasn't updated in several days or you have questions about your delivery status, we’re here to help!

📧 Contact our Customer Care Team at support@festvio.com with your Order Number, and we’ll track it down for you!